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Do I need to Sign In to place an order?
Not necessarily. If you have not registered yourself on our website, you can always place an order through Guest Checkout. It is however advisable to create an account first, as it makes things simpler and quicker. Plus, you can avail plenty of offers and discounts through our promotional emails.
What payment methods are acceptable on your website?
You can place an order using Apple Pay, STC Pay or any debit card, credit card, Discover, American express or direct fund transfers.
How do I track my order?
Once your order is confirmed, you will be given a tracking number on your order on your email. After that you can track your order using our or the logistic partner's website.
Can I cancel an order?
Once your payment has been processed, it won’t be possible to cancel an order. If you no longer wish to receive the ordered item, you can exchange it for something else, or store credit or ask for a refund.
Can I get a refund for a damaged item?
For any items that do not meet your expectation or is not in the mint condition, or is faulty or damaged or mishandled during shipping, you can apply for a refund or exchange. Exchange and refund is possible within 7 days of receiving, provided they are in full packaging, unused and unaltered.
For more details, please refer to our Return and Exchange policy.
Will my product be replaced if it is damaged?
We take great care to ship only the perfect items. However, in the unlikely situation of receiving a faulty or damaged item, please contact us no later than 3 days of receiving your order.
Replacement is possible for the same product in the same size, subject to availability. If not available, you are entitled to a full refund including shipping costs.
Where do I contact if I have a complaint?
Or any complaints, you can email us at firstname.lastname@example.org with the subject Complaint. We would try and get back to you within 24 hours. Complaints are usually resolved on priority and takes no more than 48 hours to be handled.